BIZTECH ASSIST LIMITED ("BTA")
provides mobile on-site computer maintenance, support and consulting services ("the services"). The services are provided to the Customer subject to the following Terms and Conditions of Service. The Customer agrees that by confirming a booking the Customer agrees to the Terms and Conditions of Service set out herein.
Appointments and Rates
BTA will attend the Customer's premises at the pre-arranged time.
The Customer will pay for the services provided, at the following rates:
Business customers:
Each hour of non contract onsite attendance will be charged at - £60.00*
If attendance is for one full day (09:00 – 17:30), this will be charged at a non contract rate of £450.00*
Pay as You Go remote support is charged at £15* per 15 minutes (or part thereof)*
Contractual help desk support is covered by the BTA support agreement to the extent that the BTA support agreement is inconsistent with or conflicts with these terms and conditions, the BTA support agreement shall amend and supersede those inconsistent or conflicting terms. In all other respects, these terms and conditions shall remain in full force and effect.
BTA normal working hours are Monday-Sunday, 09:00 - 17:30. The Customer (or representative) shall remain at the Customer's home or business premises while BTA employees are in attendance.
Cancellation
Cancellation of any appointment must be advised to BTA no later than 2 hours before the appointment on the day of the appointment. BTA reserves the right to invoice any Customer where cancellation occurs less than two hours prior to any appointment.
"No Fix No Fee" Policy
• If the engineer can offer a solution but the customer chooses not to proceed then the customer will be charged for the time spent on site to that point.
• If the engineer is only prevented from resolving a problem because the customer does not possess the appropriate software disks, drivers or product serial numbers the customer will be charged for the time spent on site to that point.
• If the engineer diagnoses a fault with a customer’s Internet Service Provider, even when the ISP attempt to deny any fault the customer will be charged our standard rates for the time spent on-site.
Payment
The Customer will sign the worksheet detailing the number of hours (or part thereof) that the BTA engineer has been onsite before the engineer leaves site. BTA assist will attend the customer’s premises for the period agreed by the customer prior to or at the commencement of the appointment.
Liabilities
BTA accepts no liability in respect of any problem(s) it may not remedy due to any matter beyond its control including but not limited to the age, specification or condition of the Customer's hardware or software, Customer's failure to provide appropriate software discs, drivers or product serial numbers or any fault with the Customer's Internet Service Provider.
• The Customer hereby confirms that a full back-up of the Customer's data has been made prior to BTA commencing the services and that there is no legal restriction or impediment to BTA providing services to the Customer.
• BTA will back up data that is taken off site before work is commenced remote to the customer’s premises. All hardware and data will be kept in secure premises. BTA will endeavor to take all reasonable precautions whilst transporting customer’s hardware or software from the customer’s premises to BTA building.
• Under no circumstances shall BTA be liable either in contract, tort or otherwise, to the Customer, its employees, agents, or any third party, for any injury or damages, including without limitation, any direct, indirect, special or consequential damages, expenses, costs, profits, lost savings or earnings, interruption to business activity, lost or corrupted data, or other liability arising out of, or related to the services provided by BTA or out of the installation, de-installation, use of, or inability to use the Customer's computer equipment, hardware, software or peripherals. The Customer will, upon demand, indemnify BTA in respect of any loss, damage or injury arising from the provision of the services. For the avoidance of doubt BTA has no liability for Customer data lost or damage incurred in any circumstances whatsoever.
Confidentiality
BTA will maintain the confidentiality of the Customer's files and/or data and undertakes not to provide any Customer information to any third party unless in the event it is lawfully required to do so. BTA reserves the right to refuse the provision of services for any reason including but not limited to circumstances such as the presence of unlicensed or illegal software or material or material of an obscene or pornographic nature on a Customer's computer. If for such reason BTA terminates the services the Customer shall be liable for and pay to BTA, at that time, the charges incurred in respect of time spent.
Goods provided by BTA
BTA may make recommendations to the Customer or the Customer may request that a product be provided by BTA in order that BTA can perform the services. All expressed or implied warranties, description, representations and conditions as to fitness or suitability for any purpose in respect of the services, including in respect of any product, including but not limited to any item of software, hardware or peripheral provided by BTA, are expressly excluded. For the avoidance of doubt, BTA has no liability as to the suitability for the performance of the services, of any product manufactured, sold or supplied by any third party, whether or not that product has been recommended to the Customer by BTA. Any hardware, software or equipment provided to the Customer shall remain the property of BTA until full payment is received.
Return Visit & Complaints Policy
In the event of any dissatisfaction with the service provided by BTA, the Customer should immediately contact BTA on 08444 128147. BTA will make an appointment for a return visit by the engineer. The engineer will endeavor to rectify the problem. If the cause of the dissatisfaction was due to a matter beyond the control of BTA, the Customer shall pay for the additional time incurred at BTA normal rates. If the problem arose directly as a result of BTA previous attendance no further charge shall be made.
*VAT will be charge at the standard rate and applies to all prices quoted on this website
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