Biztech assist

An unprecedented approach has been undertaken by Biztech assist to provide you with customer orientated Service Level Agreements that address many of the IT issues facing your company. This is an approach that focuses on tasks and outcomes for you – not the time taken to perform work. We call it Outcome Based Service Work. This is a unique offering as it offers much more than a standard maintenance agreement.

Biztech Pro-active IT Support Services

A key feature of all our SLAs is our sophisticated pro-active monitoring software which constantly monitors the status of your network and highlights any developing issues. These can then be dealt with before they present a problem to your business.

Traditionally IT companies are focussed on the time spent performing work for their clients. This makes it difficult to estimate labour charges before work is performed, thus rewarding IT companies that perform work slowly, rather than those that perform work efficiently.

• The Biztech assist SLA forms the backbone of the relationship between Biztech assist and you, the Client. It is provided to you on 5 different levels to match your service requirements and budget, each level clearly defining the work that will be performed under the SLA at no charge to you.

• It is an incredibly simple concept. The SLA is not based on the number of hours work allowed each month. There are simply a range of tasks, outcomes and regular maintenance that will be performed under the scope of the SLA.

• If Biztech Assist engineers perform their work slowly or you have more problems in a certain month (problems that are covered under your SLA level), there is no additional cost to you.

• The Biztech assist SLA is therefore, a commitment to you to ensure work is performed efficiently and that the performance of your network is always at its peak.

• This is an exciting concept offering from Biztech assist. It is about providing the efficiency and savings you deserve.

The Advantages to Biztech assist IT Support:

• More reliable computer systems
• Capped IT costs
• An easy to calculate budget for IT expenditure
• An organisation that has the efficiency of your network as its priority
• A service organisation that contacts you and keeps you informed
• A reward for loyalty