Biztech assist

Biztech Assist is so confident of being able to deliver on the services offered that we offer a penalty percentage refund if certain aspects of the SLA are not delivered on.

There are 4 key measurable items that this refund is offered on:

1. Maximum phone / e-mail response times for new critical issues
2. Preventative Network Maintenance schedule (+/- 5 working days of the monthly/bimonthly/quarterly/half-yearly anniversary of the SLA)
3. Critical Microsoft Security Updates on the server
4. Consultancy Discussion

If any of the key measurable items is not delivered in a given month within the timeframe of the schedule guaranteed according to your SLA, Biztech Assist will refund 5% of the monthly fee for each proven incident, up to a maximum of 10%.